Buyer Protection? Seriously?

[illone57]

Never Again! Ebay's buyer protection is a myth!! This is regarding My account under illone57 (perfect rating) on ebay. I purchased an item (current deleted totally from ebay by ebay) from a seller faking on his listing like he was a US seller of a baby blue bottlemicrophone. The item was never marked as shipped and when I messaged the seller 3 times with no answer I became suspicious. I messaged seller 3 times for shipping info, if the item purchased was legit seller never responded.

Item was listed as a US seller and product and came up on thereceipt as non us seller with a bank not in the US. When I went back a 4th time to find out what was going on and to escalate, the sellers items and webpage with the item was deleted and says that the seller nor the listing on an open Item I purchased could not be found upon more research. Ebay never contacted me or told me that an item I had purchased or a seller that

I had purchased from with an open transaction was removed. They completely hid it to let time go by before I got a refund. They were literally never going to notify me if I hadn't opened a case. I did my research I found out

this was a fraud seller that list items and doesn't fullfill them and seller bootleg items from overseas. Ebay confirmed he was removed because of shady activity and yet Ebay has decided the "seller" they removed that

doesn't even exist nor the listing has up to the 29th after an item was purchased on the 16th to respond about an item I didn't received from a seller with no trace.

This is Ebay just trying not to purposely give a refund or drag out the time until they do on an account they shut down themselves and is a smack in the face to buyer protection. I have a 100 percent positive feedback rating since I've been on Ebay, purchased thousands of dollars of items from Ebay, and this may be their last straw. Ebay's buyer protection is a myth and if you get burned you have to play their waiting

game even if they know the seller is fraud. This is so disappointing and likely my last straw.

[pburn]

Open a case in PayPal. Tell them the seller has been removed from eBay. You'll be refunded virtually instantly.

[ed8108]

Buyers do need to be proactive, act responsibly, and function in their own best interests.

EBay doesn't provide certain services, & buyers need to educate themselves on policies & services that ebay offers & provides.

Yes , it's certainly frustrating the time currently required to settle some issues. Perhaps there will be. some improvement in future.

[illone57]

That's a great optimistic view, should be the case, but no actually paypal also put a timed delay on any action, I opened a case and it says they are waiting on this disappearing seller, the one that never responded to me since I purchased it to respond to my case before they decide to decide something. So it seems as if it should be clear cut and instant, you are right, if I had done it directly through my bank and not through Ebay or paypal, it would have refunded my money within minutes with this kind of case and fraud seller, but Ebay and Paypal have weird timelines they put in front of every refund transaction and interaction which delays when they have to pay out of their protections. Ebay has never contacted me back and I doubt they've even notified the several other people that were victims of this seller as they never notified me of his removal while a sell was opened and have yet to respond unless I called and their customer service was pretty much "oohhh well, let's see how this plays out over time" on an item I needed to finished a project on a deadline. They in a way seem really complicit in the scam and again it would be better to go through banks direct to sellers if when something is so cut and clear, so clear that they remove the seller, it isn't fast action to resolve it. Half a month delays on refunds, no mention of fraud sellers, but they sure take that money quickly and send out buy this promos daily!

[illone57]

If a child is selling lemons they found out they bought from a fraud seller of bad and fake lemons, and finds out the lemons are bad and then secretly and quietly tosses them out after buyers purchase and are waiting on that lemon-aid, but leaves the buyers in the dark waiting to get their cups, it's terrible business behavior.  If someone at the lemonaid stand says since I never got my drink, let me get a refund back, and she says well, let me first talk to vendor that disappear that sold me the bad lemons and ask them to do something about it, that is just silly. What shouldn't be the case for a child's lemonaid stand shouldn't be happening to adults that spend thousands of dollars with a big boy company. This is cut and dry, either it's bad customer service or Ebay is deciding to be complicit to avoid quickly giving refunds period.