Buying

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"The seller sends the item to a nearby address to make the tracking number appear as delivered."

New sellers with low feedback mark the items as shipped and upload the tracking number. The tracking status shows the item as delivered to the ZIP code, but sellers actually send it to a nearby address, and someone else signs for the delivery. This m...

The shortest distance between 2 points is a straight line -- unless you're USPS!

A couple days ago, I had ordered a book from a business from Brooklyn Center, MN, which is only about 13 miles from my home. Under the mistaken belief that the sender would send the book directly to my eBay address, I anticipated receiving the book w...

Buyers getting ripped off

I want to first off start by saying I know that not everyone is trying to scam buyers, with that being said, I have run into a large number of bad transactions in the last 3-4 months, I don’t know if they just come out of their caves during the holid...

Unable to add video in discussion with seller

I am trying to add a video , to illustrate to the seller the problem with my item. I keep getting the message "You can upload up to 5 images only. Images cannot be larger than 9 MB." I am only trying to upload 1 video, which is 4.5MB, and I've tried ...

Counteroffer with negotiation of shipping charge

I sent a seller this message in reply to a special offer from a seller, "but a) I don't know if this is ok within Ebay rules, and b) how to effect the transaction if it is. "Would you consider splitting the shipping charge? So that would be $XX (taki...

"no refunds", item never shipped

Asking for a friend who ordered an item on Ebay and never got it. No proof via tracking uploaded. Listing says no refunds. She says she tried to cancel and was refused and ebay won't do anything. I am confused because as a seller if I get a MBG I am ...

changing address

talk to human about changing address

Tax refund

Bought a few times some gold (gold bars) from Ebay seller - company. Ebay added a tax to that transaction. I asked them what reason they have to add that tax. A mistake they said, gold does not have tax, money will be refunded.One year later, after s...

Help with eBay Live promotion for $100 coupon // missing coupon even after 2 weeks

Hello friends (and good morning/afternoon/evening/night), As the subject line suggests, this post is about how I haven't received my coupon from the eBay Live promotion (which required purchasing a $10+ item from eBay Live and would reward a coupon w...

Authentication

It’s my first time buying designer on ebay, i’m wondering how long authentication takes. My order arrived at the hub today and i’m wondering how long it usually takes for a hoodie to get authenticated?Thanks,nate

EBay is complicit in enabling fraudulent Sellers

I placed an order with a Seller, for a BISSELL Carpet Cleaner, 16-13320-07875. The Seller indicated that delivery was 7-10 business days out and then within 3 days of placing the order I received a Delivery Complete notice. There was no delivery made...

Orders not delivered and order numbers not showing in purchase history

I placed two separate orders in June 2025. Neither item has arrived by the end of July. It was expected early July. Neither order numbers are showing in my purchase history and I am going round and round in circles with ebays frustrating AI system. I...

Never received my camera from a China based seller

I ordered a camera from a China based seller. I never expected it to come quickly so I settled in for a wait. I would regularly message the seller and they would urge patience. After three weeks I received "tracking" saying it had been delivered alre...

How to request an invoice from seller

eBay used to have this option.

Seller refusing to refund and asking to close a return before sending replacement??

Hi, recently purchased 2x of an electrical item. Only one arrived, the package had been tampered with. Furthermore between buying and delivery (of only half the order) the item's listing has been removed due to "violation of eBay policy" and I receiv...