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wrong address provided by the buyer

How do you handle when an item is returned - wrong address doesn't live here? Item was sent to address provided by the buyer. 

 

Message 1 of 4
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3 REPLIES 3

Re: wrong address provided by the buyer

Cancel transaction due to problem with buyer's address.  You should refund the price of the item only and deduct cost of shipping since the buyer confirmed his shipping address on eBay checkout.  You shipped to the address eBay gave you, so you are covered.


I am not an eBay employee. I'm a US eBay Community Mentor.


Message 2 of 4
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Re: wrong address provided by the buyer

Thanks for your help

Message 3 of 4
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Re: wrong address provided by the buyer

You are Welcome.


I am not an eBay employee. I'm a US eBay Community Mentor.


Message 4 of 4
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