unable to dispute defect for seller performance

[cyclemax]

We are unable to dispute a defect received that indicates we 'uploaded tracking on time but there was no carrier scan'.   We can go to the area showing current and future periods for defect rating but we are unable to find the item we see on the defect page.  Has anyone else had this issue? 

[inceptions]

Are you clicking the link in the screenshot below to get a report for the evaluation period shown?

When you look at the report, you may need to adjust the period you want to see: