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seller wont refund

Hi, i bought theater speakers off Ebay but they were faulty. I contacted the seller and he said to return to an address. It was fairly close to me so i packed it all up with original packaging and hand delivered it. I handed it direct to an employee and took a photo. Its been well over a week and they keep asking whats wrong with it. I have told them 5 times. I think they are stalling. I have requested a refund 5 times but they are ignoring it. Ebay hasn't got any specific category for this and no way to contact them to explain. Any clues?

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seller wont refund

@pep034 

 

This is a difficult issue because you didn't follow the procedure, even when it helped the seller.

 

The procedure has a part where you can ask eBay to step in.

 

https://www.ebay.com.au/help/buying/returns-items-not-received-refunds-buyers/return-item-refund?id=...

 

Contacting eBay is easy here: https://www.ebay.com.au/help/eua?id=5275&mkpid

 

PS: the links bring you back to eBay AU.

 

 

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