seller lying on ebay

[kharazishvili]

https://www.ebay.com/itm/174968947889  description was excellent condition but phone have screen burns what can I do now?

[lady_madonna]

@kharazishvili 

You need to go through the Ebay Return Request process.
Go to your My Ebay page >> Purchase History >> find the item, then click on "Return item" in the drop down menu on the right. Follow the instructions, make sure you specify the reason why you are returning the item. You should be provided with a return shipping label. If not, a few days later you can return to your Return Request details and click on the link to have Ebay step in to help you.