wooden_flower Volunteer Community Mentor.
Go to your purchase history. Select I didn’t receive it under more actions and follow the prompts.
The seller has 3 business days to respond, to either provide tracking that shows delivery or to send you a refund. If he doesn't send a refund and you still don't have your item, go to your case and click 'ask us to step in’. If the seller provided a recycled tracking # the case will probably close in his favor.
While you are waiting, contact the carrier and ask them to send you in writing or email that the subject tracking # was not addressed or delivered to you. You don't need to know where it went, just that it was not to you.
Once you have that, contact customer service and appeal the decision. Or call your credit card issuer and have them open a charge back based on the fraudulent tracking #.
