What does a buyer do when they contact the Seller to have them send the correct item. In my case the item was a case of light bulbs. The ones sent were the wrong type, but I figured they could be used at my home eventually. So instead of requesting a refund I asked for the correct item to be sent at a discount to cover my inconvenience. I said I could return the wrong bulbs also if Seller preferred.
Seller was apologetic and said they would send the correct bulbs at no extra charge. I got the second box of bulbs and these are not correct !!!!! I need the original bulbs ordered for a display that's to begin this month. For some reason the return function won't work for the order...possibly because it was just over a month since I got the first order. There was a time one could talk with someone on the phone to help resolve a problem. Ebay seems to be doing everything to discourage shoppers now. I will likely look elsewhere before using Ebay if they don't have adequate customer service. The return policy is worthless if one cannot reach customer service.
