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"I don't know the package details" glitch?

Hey All,

 

So I cannot seem to find information about this as this is the first time I have seen this issue.  It appears that with the newest update of the app, I cannot use the option "I don't know the package details" to put in a fixed price for shipping.  I was able to do this a day or so ago, but now if I try to "Select a service" after putting in the "I don't know the package details", it goes to state the following:

 

"There are no shipping services available for the dimensions you entered."

 

Then gives "Update Package Details" or "Use Local Pickup Only"

 

There isn't even an option for free shipping anymore.

 

I have almost 500 items on ebay and all previously listed items are fine, but this error occurs for new listings. 

 

Is this something that other people are facing?  Is it a glitch or the way things are now?  

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"I don't know the package details" glitch?

@landbforever  It's possible you were opted in to Business Policies.  Check this page on a computer or your phones browser>  

 

https://www.ebay.com/bp/manage  Select OPT OUT on the upper right.

 

Let me know if that fixes the problem or not. 

Comics-scifi_collectibles Is a Volunteer Community Mentor.
I have been a seller since 2003

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