On February 14, 2021 (birthday of my kid Fani) with order 23-06578-25145 I purchased from mastertronics.inc MacBook Air I5-1030NG7. Item arrived safely on February 23,2021. It remained packed for a while because it was a present for Fani, and she is studying in Europe. In the end of April I have visited her and give he the present. After 2 days she wanted to start using it, but realize that it was locked. On May 10 I wrote to mastertronics.inc with the question what to do, providing them the picture of the screen with the message "This Mac is linked to an Apple ID.....etc.". They want me to provide the serial number, which I did and than they come back to me on May 11 ( angela@mastertronics.inc ) with: "We truly apologize about this issue. Please kindly open a return request on Ebay. You should get a label upon request. " I was out, so 2 days after I followed their instruction but was not able to print label. I wrote them again for support and the answer on June 7 was : "Kindly create a return request on Ebay." I tried and It was impossible again, I wrote them a get the next kind answer: " We apologize but the return window has already closed on Ebay." Please advise me what should I do? @retail_king
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