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purchased item paid but item not in stock

 
Message 1 of 6
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5 REPLIES 5

Re: purchased item paid but item not in stock

If you are the seller, you need to cancel the order using the reason Out of Stock and fully refund your buyer.

 

If you are the buyer, your seller needs to do what I said above.


mam98031  •  Volunteer Community Member  •  Buyer/Seller since 1999
Message 2 of 6
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Re: purchased item paid but item not in stock

thank you for your understanding. By the way... I'm the buyer

Message 3 of 6
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Re: purchased item paid but item not in stock

I hope it all works out for you.  If your seller doesn't work with you on this matter, come on back and I will help you with what you should do next.


mam98031  •  Volunteer Community Member  •  Buyer/Seller since 1999
Message 4 of 6
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Re: purchased item paid but item not in stock

Okay thanks for your help. I've never had to get a refund on e bay but , if it's not in stock ....

Why pay for something when it's not there.... Anyway I really appreciate your help. 

Message 5 of 6
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Re: purchased item paid but item not in stock

There is no reason to pay for it and your seller is responsible for tracking their own inventory and refunding you.  I'm not sure why they haven't already taken care of you since they told you that they are out of stock.


mam98031  •  Volunteer Community Member  •  Buyer/Seller since 1999
Message 6 of 6
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