odered an item, received it but part of item is defrctive, ebay is no help here

[lady_madonna]

@yrajwyes 

Go to your Purchase History, find the item, and under “More actions” click on “Return item” and select the reason for the return.

The seller will have 3 days to either accept the return and provide a prepaid return shipping label OR refund without having you return the item.

If they don't do either, you can go back to your Return Request details 4 days after you filed the Request and ask Ebay to step in.