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odd situation - buyer not responding

I had a buyer purchase  an item on December 19. I tried to contact them with no response. I sent the invoice and last week it said they paid. I tried to contact the buyer again and they won't respond. Now I try to get on the transaction and it says the transaction can't be found. It says the item has been sold but I can't get the shipping label. I am afraid I will get a bad feedback on this transaction.

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