07-07-2021 12:31 PM
07-07-2021 12:42 PM
@tgsports19 If it's been more than 3 days since the tracking shows delivery to the seller then ask eBay to step in and help.
https://www.ebay.com/help/buying/returns-refunds/ask-ebay-to-step-in?id=4701
If ask eBay to step in doesn't work here's how to contact customer service.
1 . https://www.ebay.com/help/account/contact-ebay/contact-ebay?id=4379&st=12&pos=1&query=Contact%20eBay...
Scroll to the bottom of the screen, click "contact us" Drill down to the topic you need assistance with.
Then on the left hand side select chat with automated assistant. When the chat box pops up if live help is needed click "see more" then click "contact an agent". This bypasses the chat bot and you can either chat with or get a call back from a real person.
If you are using a cell phone turn off the spam filter or it may block the call back
2. Or you can also contact customer service by sending a private message on social media. You leave a message and an eBay employee will get back to you as soon as possible. To speed things up you can leave your registered account information in the PRIVATE message: Full name, address, phone number, email address, user ID, and a brief explanation of your problem.
https://twitter.com/askebay
https://www.facebook.com/eBay/
07-07-2021 12:44 PM
Go through all the steps here - have you asked eBay to step in?
and here:
https://www.ebay.com/help/buying/default/ask-ebay-to-step-in?id=4701
We want your journey here to be as great as can be, so we have put together some links to help you get quickly familiarized with the eBay Community.