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how to open a case

I bought a rose of a specific variety last year and when it bloomed this year, it is no where near the color that I expected. The seller blames me, saying they can bloom a different color depending on soil and that can be true but they don't change from a lavender blue to a dark pink with a very faint lavender tint. I paid quite a bit for the plant and shipping and want my money back but she no longer communicates (says she is in Bulgaria but the rose shipped from the US Northwest. Opening a case used to be easy but I can no longer figure it out.

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how to open a case

Your over 30 days so ebay can't help, but if less than 6 months you can open a case with the payment processor.

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