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how can my claim be put on hold twice !!!!

seller will not refund money for shipment thats 30 days late

Message 1 of 5
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4 REPLIES 4

how can my claim be put on hold twice !!!!

@lar4627 

Did you file an Ebay Refund Request within 30 days from estimated date of delivery?

 

https://www.ebay.com/help/buying/returns-refunds/get-help-item-hasnt-arrived?id=4042#section2

 

 

lady_madonna
Volunteer Ebay Community Mentor

Message 2 of 5
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how can my claim be put on hold twice !!!!

Yes i have

Message 3 of 5
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how can my claim be put on hold twice !!!!

Once you file, the seller has 3 days to respond.  If no response, on day 4 you can go back to the case and click Ask ebay to step in, to force the refund.

disneyshopper
Volunteer Community Member

Message 4 of 5
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how can my claim be put on hold twice !!!!

Yes i did request before the 30 days

Message 5 of 5
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