09-12-2022 02:28 PM
I want to refund $ back to the buyer for excess shipping charges. How can I do that with the new ebay payment system? The buyer isn't returning the item. They are not requesting a refund, I am doing this as a courtesy to the buyer. Thanks
09-12-2022 02:33 PM
Go to
Seller Hub > Orders > Paid & shipped
Locate the item. Click the down-arrow. Click Send refund. Select a reason, enter the amount, Send.
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