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how can i refund excess shipping with new ebay payments

I want to refund $ back to the buyer for excess shipping charges.  How can I do that with the new ebay payment system?  The buyer isn't returning the item.  They are not requesting a refund, I am doing this as a courtesy to the buyer.  Thanks

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Re: how can i refund excess shipping with new ebay payments

Go to

 

Seller Hub > Orders > Paid & shipped

 

Locate the item.  Click the down-arrow.  Click Send refund.  Select a reason, enter the amount, Send.

disneyshopper
Volunteer Community Member

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