guest orders via paypal

[ricmill81]

I ordered an item which is faulty and need to return it, but it was ordered as a guest. I paid via paypal and I never received an email confirmaiton of the order (wasnt asked to enter an email account).

Ive contacted seller who is happy to accept the return/refund, but cannot find a way of requesting it without the email!

I have tried resending the email by using the order number in help, but of course that email is being sent somehwhere but to not to me...

Anyone any ideas?

[disneyshopper]

Purchases made as a guest are separate from purchases made as a registered member. You will need to sign in with the email address you used as a guest along with the PASSCODE that ebay sent to you in an email. Then you can file a Returns Request.

[lady_madonna]

@ricmill81 

You would have had to have received a confirmation of your order via email from Ebay. Check you spam folder.

1. Select View order details in your order confirmation email.
2. Select Return item.
3. Select your reason for the return and select Next.
4. You can add a message to the seller and also upload up to 10 photos showing the item's condition.
5. Select Confirm return.

[ricmill81]

Thanks, I have been through all my spam, junk, etc and nothing. I assumed that paying by paypal it would have lifted my email address from that (why it didnt ask for a specific one at guest check out). Who knows... Ive spent more time trying to work out how to get a refund then the cost of the item in the first place... Will never buy from ebay as a guest again is the learning Im taking from this. I did get the option of talking to an agent, as long as my phone number was registered in the US/Canada...

[lady_madonna]

@ricmill81 

This is the Ebay U.S. site. Since you are located in the U.K., you will need to use the Ebay U.K. site to seek assistance.  Sign out of the Ebay U.S. site, sign back in to the Ebay U.K. site:

https://www.ebay.co.uk/

Here's a direct link to support in the UK:

https://www.ebay.co.uk/help/home

The contact link is at the bottom of that page.

Ebay UK Member to Member support:

https://community.ebay.co.uk/t5/Member-To-Member-Support/bd-p/MemberToMemberSupport

Ebay UK Customer Service:

https://www.ebay.co.uk/help/call_us?type=ContactUs&topicId=4000

[house*of*paws]

Hi @ricmill81 

I haven’t heard of any other buyer not receiving a confirmation email after purchasing as a guest.

You can file a claim through PayPal … but you’ll likely have to pay the return shipping.  Perhaps the seller will be willing to reimburse the return postage.