getting emails from 2 differnt addresss about the same purchase

[harmany1]

I think i am getting scammed. A camera sold on a buy it now. Paid, as far as i can tell. I get emails from 2 different addresses. One email address (the one ebay says bought it, who has a good record on ebay) asks to cancel the order. no other information, repeated emails to cancel. the other email address says to please ship to another address, happy with purchase (not very good english in the email, incomplete sentences. they sent me a picture of an address and said briefly that  "left for mothers, ebay does not allow address". i took that to mean that ebay does not allow address changes. I actually did not realize i had different emails that these conflicting messages were coming from (was just looking at my email inbox). then looked at all my message history in ebay and realize that the same product was being copied on both of these. now i feel like somehow i am being scammed. Not sure what to do. i would think just ship the product to the original buyer and if they dont want it, they can relist it.  Thanks for any insight.

[mega-ma-roo]

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@harmany1 wrote:

I think i am getting scammed. A camera sold on a buy it now. Paid, as far as i can tell. I get emails from 2 different addresses. One email address (the one ebay says bought it, who has a good record on ebay) asks to cancel the order. no other information, repeated emails to cancel. the other email address says to please ship to another address, happy with purchase (not very good english in the email, incomplete sentences. they sent me a picture of an address and said briefly that  "left for mothers, ebay does not allow address". i took that to mean that ebay does not allow address changes. I actually did not realize i had different emails that these conflicting messages were coming from (was just looking at my email inbox). then looked at all my message history in ebay and realize that the same product was being copied on both of these. now i feel like somehow i am being scammed. Not sure what to do. i would think just ship the product to the original buyer and if they dont want it, they can relist it.  Thanks for any insight.

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If the authentic buyer asked to cancel the sale, I would go ahead and do that using the reason that the buyer asked to cancel. If you go ahead and ship, there is a good chance they will claim the item is not as described and you will end up refunding them and paying for return shipping and hope you get the camera back in good shape. Do yourself a favor and just cancel.

Just ignore the scamming person. Never ship to an address not supplied by eBay.

[janet9988]

I would only go by what the original buyer is requesting IF they sent the cancel request through ebay messaging. never rely on emails.

[gosimus · Accepted solution]

@harmany1 

< One email address (the one ebay says bought it, who has a good record on ebay) asks to cancel the order. >  

Go ahead and cancel the transaction, citing "buyer's request" as the reason.  I recommend you copy this guy's username and paste it into your Blocked Buyer List, here:  https://www.ebay.com/bmgt/BuyerBlock  

< the other email address says to please ship to another address >   

This one is trying to trick you into sending the camera to him, instead of the real buyer.  Thieves try this all the time, congratulations for recognizing the scam.  Block him too, for all the good it will do.