email support

[buckaroosoftball32]

How do i get in contact with support?  I have an item the dead beat seller never shipped but I am unable to open a case for some reason.  I want to chat with a live agent or email someone.

[lady_madonna]

@buckaroosoftball32 

What is the estimated date of delivery  as shown in your Order Details in your Purchase History? Has that date passed already?

IF/WHEN the latest estimated date of delivery has already passed by at least 1 day, you have up to 30 days past estimated date of delivery to file a Refund Request:

Go to your My Ebay page >> Purchase history

•     Select “More actions” beside your item and then “I didn't receive it.”
•     Click the box beside I want a refund.
•     Select Send request.

If the seller does not respond after 3 business days, you can ask Ebay to step in to help you.

•     Find the item in your Purchase History
•     Select See request details
•     Select “Ask eBay to step in.”