eBay Customer Service

[etsvcs]

Hello,

How can I reach eBay customer service without have to go through all those annoying prompts where I cannot find a topic that pertains to my issue?

Thanks...

[eburtonlab]

@etsvcs 

You may be better off asking your question here to get suggestions from experienced users.

To contact eBay, use the chat assistant that you reach from the Help & Contact page to request a chat with an agent or a call back.

What options you see may depend on your particular issue and how busy that department is at the moment.

Try entering "agent" into the chat window. You may have to provide some context to reach the correct department. If you see a "Still need help?" or "More options" choice, either of those should lead to a call back option.

If nothing else works, try this link:

https://www.ebay.com/help/eua?id=5275&mkevt=1&mkpid

If you are unable to get a call back, that may be for several reasons; a location outside of North America, VOIP phone, and call blockers (personal or that of a service provider) are often issues.

Try contacting eBay via social media:

https://x.com/askebay

https://www.facebook.com/ebay

https://www.instagram.com/ebayforsellers/

[etsvcs]

I'll take your good advice and ask my question here. It looks like a lot of companies are using ineffective chat boxes lately.

On 11/06/24 UPS sent my claim of $33.75 to:

EBAY INC
2025 HAMILTON AVE
SAN JOSE, CA 95125-5904
UNITED STATES OF AMERICA

I informed UPS that this is not my address, UPS told me that I need to take it up with eBay to have eBay send me my claim.

Thanks...

[eburtonlab]

I do not know the answer. I suspect that customer service does not know the answer either, but it might be worth contacting eBay via social media to ask if eBay has a process in place to handle such things.