eBay Checkout needs revision

[littlestpopshop]

eBay,

Please, please, please, for the love all things holy, revise your checkout to be closer to what Amazon does.  I have multiple shipping addresses stored for Amazon and eBay.  If I accidentally choose the incorrect address on Amazon and commit to a purchase, I have 30 minutes to go fix it (as well as other options. Payment method change, etc..).  If I do that on eBay, I'm stuck with the address I chose unless I reach out to the seller to change it.  Sometimes, their understandably apprehensive about changing it because they don't know I have valid registered alternate addresses that can be used.  They only know about the one address given in their "sold items" view. 

I have two homes that are 90 miles apart and I often forget to switch the address before committing to buy something.  On my laptop, the way the screen layout appears, I don't see the purchase button and my chosen shipping address in the same view.  If I don't scroll the page vertically a little bit, I'm not presented with where the item is going--only the commit button and payment method. 

Am I alone in this frustration?  Is there a better option for changing the address after the purchase that I don't know?

John

[eburtonlab]

I often forget to switch the address before committing to buy

Get into the habit of checking your order details -- your shipping address and payment method -- before you commit to the purchase. All the information you need appears on the same page as the "commit to pay" button, and it only takes a couple of seconds to verify that info before hitting the button. That is what the page is there for.

Sellers are required to ship to the address that comes with the payment; anything else, and the seller is left open to an "item not received" case, which the seller would lose unless the seller can provide tracking that shows delivery to the original address.

Scammers often try to get sellers to ship to a different address to get free stuff at the sellers' expense; for this reason (and others) eBay is unlikely to change the checkout process any time soon to make it easier to divert a shipment to a new address after payment has already been made.

[littlestpopshop]

I just sabotaged myself again with this yesterday.  It might be easier to get into the habit of checking ship-to addresses if I made daily or every other day purchases.   As it is right now, I just buy something now and then. 

This could be a such a simple change for eBay, it seems.  When, and ONLY WHEN, someone has an account with multiple addresses listed, force them to choose one instead of having a default one.  Don't enable the "Continue" or "Next" button until the buyer has manually selected an address from the page.  My checkout screen is laid out in such a way that I'm not confronted with the shipping address.

John

[littlestpopshop]

This is my view at checkout.  All they would probably need to do is relocate that Pay With PayPal button to the bottom of the screen.  I get to choose my method of payment (including expired cards) more easily than choosing a shipping address.  I removed the expired cards from my account thinking this might bring the shipping address into view, but no joy!

The only other thing I can think of would be to reduce the font size until I see everything is on the screen, but I'm a guy in his mid 50s.  I kinda require the larger font.

Jj

[gosimus]

@littlestpopshop 

< force them to choose one instead of having a default one >    

You mean force it on everybody because you can't be bothered to take the responsibility for remembering your own address?  No thanks ... include me out.  Do you have memory dysfunction, or some other medical condition outside your control that affects your ability to learn from several occasions of "self-sabotage" as you called it?  I want to be sympathetic; but, so far, I cannot.  

From your screenshot, it looks like you're using a computer.  Hang a note on it.