complaint department

[susancombs]

Is there a complaints department within Ebay? I have a chat transcript where the Ebay agent told me to close out my claim and return claim and she did so incorrectly apparently. NOW, I cant seem to get anyone to reopen my claim/case. They have admitted their fault but I am getting nowhere. To top this, the Seller is comitting Freaud and they dont want to hear about it. I even offered pictures and documentation. I need to get a hold of someone in Ebay headquarters that can help.

[mega-ma-roo]

I am asking for advice from eBay personnel on this. I will get back to you as soon as I hear from them.

[susancombs]

Thank you I finally found an email address for the CEO and the compliance chief since no one at eBay is paying any attention to any of this and I am out $219 due to fraud

[mega-ma-roo]

Great. I hope that helps. I would really appreciate it if you could let us know how this turns out. I did get a response, but I need some clarification on just what it means.

[mega-ma-roo]

I am reluctant to even post this, but the advice I was given was that you should contact Customer Support again and ask to speak to a Supervisor. I was told the Supervisor could look into the messages and determine what should be done. 

I don't have much faith in that advice and I'm not sure I have much more faith in your ability to get a response from eBay corporate offices. One thing that I am sure would get some response would be if you opened an arbitration dispute with eBay. See the Legal section of the User Agreement for how to do that. 

User Agreement | eBay

[susancombs]

That is great great information. Thank you.