03-26-2024 09:27 AM
I'm trying to make a purchase and every time I click on the checkout, I get this error message:
You don't have permission to access "http://pay.ebay.com/rxo?" on this server.
Reference #18.1c2d2d17.1711469786.1b8e8d58
https://errors.edgesuite.net/18.1c2d2d17.1711469786.1b8e8d58"
I have been unable to reach a real person, and the robots just don't know how to fix this, or how to respond to my problem.
Any help is appreciated!
03-26-2024 10:11 AM
@jacquus-juve9 Try clearing your browser history or try another browser.
You can also try checking out on the app if you are using a computer or vise versa. Those steps usually fix this type of problem.
If you still can't checkout here's how to contact eBay customer service:
eBay agents are working from home so you have to request a call back or live chat.
1. CLICK THIS LINK:
https://www.ebay.com/help/eua?id=5275&mkevt=1&mkpid
2. Request a call back
If you are located outside of US or Canada then you will need to use the Chat option or Social Media
3. Or you can also contact customer service by sending a PRIVATE message on social media. Customer service verifies your identity before responding.
https://twitter.com/askebay
https://www.facebook.com/eBay/
03-26-2024 10:23 AM
"Access Denied" errors when trying to check out or pay usually indicate some sort of network error.
If you are using a VPN, try disabling it.
If you are using a custom firewall, that may be causing problems.
Try paying using your phone or laptop when not connected to your usual network wifi.
See here for further suggestions of things to try:
https://community.ebay.com/t5/Technical-Issues/Access-Denied/m-p/29845776#M56948
We want your journey here to be as great as can be, so we have put together some links to help you get quickly familiarized with the eBay Community.