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cannot generate return label

Seller has approved my return but eBay will not generate a return label. When I start the return, I get this message: 

Get a refund at drop-off

We're working on it!

Unfortunately, we are not able to provide you with the desired label due to technical issues. If available, you can try selecting a different carrier or try again later. Otherwise, contact customer care to help troubleshoot.

 

Customer Care read from a script and could not help. Does anyone have a solution? And is eBay no longer generating return labels? I would at least like to use their discounted postage. Thanks for any help.

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