cancel an order after a return exists: HELP

[katies.collectibles]

i am at fault: i listed the item wrong

told customer, they had already paid though.

the customer put a return through.

i accepted return, maybe i should have looked harder on how to cancel order.

found cancel order button, but 'return exists' message popping up.

customer wants refund, i do not want to send/have to have customer send back.

what can i do now? is it too late?

it would be silly and costly for us both to send a shipping label back and forth..

[lady_madonna]

@katies.collectibles 

You cannot cancel the transaction when there is an open Return Request. You will need to respond to the request. To issue a refund, go to the case in your Returns dashboard and choose Refund buyer.

https://www.ebay.com/help/selling/managing-returns-refunds/handle-return-request-seller?id=4115