can't find where ask ebay to step in and help with a return.

[brallan305]

I go to orders and return details, but there is only the option to contact seller, no to ask ebay for help

[comics-scifi-collectibles]

@brallan305   Has the case been open for 4 business days but not more than 30 ?   That's when you can ask eBay to step in.  

How to ask us to step in

1. Find the item in your Purchases.
2. Select See request details (if your item didn't arrive) or See return details (if you're trying to return an item).
3. Select Ask eBay to step in and help.
4. Select a reason from the dropdown menu, then select Confirm.

https://www.ebay.com/help/buying/returns-refunds/ask-ebay-step-help-buyers?id=4701&st=12&pos=4&query...

[brallan305]

Thank you, but the step 3 doesn't show on return details, it only gives me the option to contact seller, or cancel return request, nowhere says Select Ask eBay to step in and help. where can I find that?nowhere says ask ebay to step in

[comics-scifi-collectibles]

@brallan305. Can you answer these questions..

How long after you received the item did you open the return request?

How many business days has the request been open?  

[brallan305]

when I click the ? sign or anywhere that says helps, just sends me to instructions page on how to ask ebay to step in, but I don't have that option. the seller approved the return but didn't send me a label. I asked him 3 times for the label but no reply

[brallan305]

got it about the 4 days, I think it's been only 2, I'll wait a couple more days. Thank you!