**bleep** customer service

[debbieandjimmy]

What is wrong with EBAY?  They use to have good customer service but not any more!

They sent me an email today saying I had to get in touch with them within 24 hours or they would close my request but I've tried four times to request them to step in and get a page saying they are having a "technical hiccup".  Their customer service number doesn't work any more.  Their customersupport@ebay.com doesn't work any more, their recording says you can link to chat at the bottom of every page but I can't find anything.  I buy a lot of stuff but this is complete **bleep** service.

[ferncliff-39]

@debbieandjimmy 

Follow these steps to Chat:

https://community.ebay.com/t5/Selling/How-do-I-contact-Customer-Support/m-p/32016431#M1783851

[debbieandjimmy]

I have tried all that already but just to show good faith I did it again and requested an agent.  I got "Sorry, we're currently unavailable.  Please check back later or search for more info."  So again I tried to respond as EBAY is requiring me to do within 24 hours and got the same **bleep** response of a "Oops, we had a technical hiccup."  Complete **bleep** service.  How am I suppose to do anything on this broken site?

[debbieandjimmy]

Ebay is going to close my request if I don't contact them in 24 hours?????  This is absolute **bleep**!

[twinkling.smile]

@debbieandjimmy 

Help page for asking eBay to step in: https://www.ebay.com/help/buying/default/ask-ebay-to-step-in?id=4701

Notice the blue parts that can be clicked on.

If this doesn't work, scroll to the bottom for contacting eBay. Scroll down to find "contacting an agent".

Wait until 5 AM pacific time.

[debbieandjimmy]

I did all this numerous times but keep getting the same "oops" message or a note saying they are not available.  But THEY are requiring I respond within 24 hours or they will close my request!!!!  Such a stupid system where THEY make it impossible to reach someone.

[debbieandjimmy]

I've tried!  I get to the point where I ask them to contact me and I get the message that they are unavailable!

[twinkling.smile]

@debbieandjimmy 

It's very annoying.

Here are two sites you can try to get in contact with CS after 20 minutes. After 5 AM.

https://www.ebay.com/help/account/contact-ebay/contact-ebay?id=4379

https://community.ebay.com/t5/Selling/How-do-I-contact-Customer-Support/m-p/32016431#M1783851

[debbieandjimmy]

Thanks for your help.  I finally reached someone with a call back request.  NOW they want me to wait until 7/8 for them to "step in" even though I told them my "step in" gets an "oops" response!  I am so aggravated with this **bleep** service.  It use to be good, but no more.

[twinkling.smile]

@debbieandjimmy 

Glad you reached them.

My concern is if you need to do something on 7/8. My advice is to contact them again on 7/9 if nothing happened automatically.

I understood that this extra waiting time has something to do with posting delays due to Covid-19.

[debbieandjimmy]

No.  I think EBAY doesn't know up from down at this point.  After speaking with them this morning and being told they could step in 7/8, they then sent me another email this afternoon saying my request HAD BEEN CLOSED due to my inactivity!!!  I have wasted so much time on their inept business practices.  So I again called them and requested a call back and spoke with a man and pointed out that they have TWICE said the package was delivered and that EBAY had given me TWO different tracking numbers and "delivered" dates and that I had called this morning and been given more **bleep** information.  I cannot believe how much **bleep** I've had to deal with.