Will Ebay reinvoice a buyer if they don't return item?

[katheim2]

Customer ordered and paid for item it was needed for a specific occasion.  It was lost for 20 days at day 17 I refunded her money as all tracking showed it was lost.  It finally showed up on day 20 one day before I could file a claim with USPS.  If buyer decides not to return it will Ebay invoice her again for item?  How do I proceed?

[wooden_flower]

@katheim2 

eBay will not do anything in this case - the item is closed.

you need to contact the buyer and ask if they want to return the item - you will send a return label (you can buy one at pirate ship.com, print it to a jpeg file to send to the buyer) - or keep it. If keep it, how would they like to pay.

You can agree on any method that works for you both - PayPal, venmo, zelle, paper check, etc. You can exchange the contact info needed to use the selected method.

[katheim2 · Accepted solution]

Thank you for your reply... Item was finally returned-relisted and sold again.... Thanks for helping a newbie....

[wooden_flower]

@katheim2 

You are very welcome. I’m glad it all worked out 🙂