Why does my feedback score continue to decline?

[debzhiddenfinds]

Hi.  I have asked EBay this question but do not get a straight answer.  I have 1 negative comment over the past year (and this was due to an EBay glitch) and every other shipment I have sent out has had positive feedback however my feedback score continues to decline - I am down to 97.4%.  I have no idea why.  Does anyone have any insight?  I am seriously thinking of removing myself from the platform since buyers are treated better than sellers, imho.  Thanks so much.

[glorybells · Accepted solution]

The percentage is calculated on the feedback for the last 12 months.  That’s exactly 12 months, so it changes daily.  If you buy a couple of things from sellers that leave feedback for their buyers, that will help boost your percentage.

[mr_lincoln]

Hi @debzhiddenfinds 

The Feedback % is calculated on the last 12 consecutive months.  So, if you had a month where you got a lot of Feedback and it dropped off the calculation the math could result in the % changing ... and the reverse is true, if you have a new month with lots of Feedback the % could change again.