eBay

jcwrestler · ‎05-09-2022

I'm new to selling online, had a buyer message saying that they never received their item, but the tracking shows it was delivered in the mailbox. What are the next steps that I have to do as the seller to resolve this?

rfmtm · ‎05-09-2022

Nothing you can do, just make sure to respond to ebay if they ask for the tracking number again.

You can tell buyer:

If tracking shows it was delivered to your address, but wasn't, call or visit the carrier with the tracking number and insist they track down where the package was actually left, which they can do with scans and GPS.

If delivered to a wrong address they will try to retrieve it. Also watch the tracking for a scan it got turned in or returned to the seller.

If it shows it was delivered to your address and is now stolen or missing, it is a matter for a local police report and your insurance company. Neither ebay or the seller can help further.

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rfmtm · ‎05-09-2022

Nothing you can do, just make sure to respond to ebay if they ask for the tracking number again.

You can tell buyer:

If tracking shows it was delivered to your address, but wasn't, call or visit the carrier with the tracking number and insist they track down where the package was actually left, which they can do with scans and GPS.

If delivered to a wrong address they will try to retrieve it. Also watch the tracking for a scan it got turned in or returned to the seller.

If it shows it was delivered to your address and is now stolen or missing, it is a matter for a local police report and your insurance company. Neither ebay or the seller can help further.