Used or pre-owned items usually have a few scratches...

[golddigger21]

BUT EBAY LET YET ANOTHER BUYER ABUSE THE 100% MONEY BACK GUARANTEE ! WHEN WILL EBAY CATCH ONTO THE FALSE CLAIMS!!! PUT A HUMAN IN CHARGE OF THAT DEPARTMENT SO THINGS CAN EASILY BE SEEN! MINUS THE SELLERS HASSLE PLEASE 

[twinkling.smile]

@golddigger21 

Your buyer of the Solid 18KT Yellow Gold Claw Ring, might not know that she can ask eBay to step in.

Maybe you can tell her?

[golddigger21]

Im the seller ebay,  the buyer is Making false claims opening a return it's happened 3 times now twinkling.smile, it was an auctioned item the buyer gets remorse and pushed the not as described button when clearly her reasons aren't covered under 100% policy,  ebay tells me to appeal it but always sides with the buyer Even if they made false claims 

[golddigger21]

I don't understand your reply? The buyer has falsified return claims its my wonder if ebay ever helps the seller or only listens to their buyers.

[twinkling.smile]

If you don't accept the return and send a free return label, the buyer can ask eBay to step in after 3 days.

Ebay can return the payment to the buyer without the need to return the item. And gives you a nasty defect for a case closed without seller resolution.

Yes, eBay almost always sides with the buyer.

It's also important that you describe scratches in your listing. The qualification used or pre-owned is not enough. At least, that's what I think.

[kensgiftshop]

It helps to give a good description and mention any scratches or defects and not just tell them look at the photos.