Unable to speak to a live ebay rep. This really sucks when you have a store.

[greenwendy56]

I’ve had an ebay store for nearly 20 years.  It was an anchor story for many years but has decreased in size some with only about 3,000 items on line.  It is a “second hand” sore with a variety of items across the board.  I have situations that arise that need immediate resolution with buyers and many times the information is not readily available or even addressed in the HELP sections.  I am seriously considering pulling the plug on selling on ebay because of their total lack of respect for their sellers now.  They need to resolve this or they will be loosing a lot of us. 

[eburtonlab]

@greenwendy56 

You may be better off asking your question here to get suggestions from experienced users.

To contact eBay, use the chat assistant to request a call back by starting on the Help & Contact page and following the links for your issue.

What options you see may depend on your particular issue and how busy that department is at the moment.

Try entering "agent" into the chat window. You may have to provide some context to reach the correct department. If you see a "Still need help?" or "More options" choice, either of those should lead to a call back option.

If nothing else works, try this link between 5am to 9:30pm Pacific Time:

https://www.ebay.com/help/eua?id=5275&mkevt=1&mkpid

If you are unable to get a call back, try contacting eBay via social media direct message:

https://x.com/askebay

https://www.facebook.com/ebay

https://www.instagram.com/ebayforsellers/

[greenwendy56]

Thank you for your assistance.  I have copied the information and will keep it on my desk top.

Wendy

[eburtonlab]

You are welcome -- good luck!