07-11-2023 06:00 PM
For months everything has been fine. Purchased QR code onto my IPhone, went to post office, they scanned QR code and printed labels. No problem. Since Sundays change in prices and services, yesterday and today they can’t scan. They haven’t got a clue what’s wrong. I purchased QR codes so postage is paid. As of right now, looks like my only option is to use my own hand made mailing label and pay for shipping a second time. Anyone else having these same issues???
07-11-2023 06:11 PM - edited 07-11-2023 06:14 PM
@autobob04 Sounds like a programming hiccup between eBay and USPS. Whose programming is not correct is the question. Did the post office say they could scan QR codes from other sites?
You can void the shipping labels that you paid for within 5 days of purchase.
Void the label here:
https://www.ebay.com/ship/lmng/labels-history/seller-hub
Then USPS will refund you in 2- 3 weeks here:
https://www.ebay.com/sh/fin/transactions
I should have read the tech issues board before replying:
Thank you all for reporting this issue. We’ve identified the root cause which is impacting only QR codes for only Ground Advantage labels. The issue will be resolved by end of day today (7/10/23) and any QR codes for Ground Advantage labels will be scannable by USPS tomorrow. We apologize for any inconvenience.
Update as of 7/11/23: A resolution is still underway; sellers will need to print their Ground Advantage labels in the interim. We'll update everyone once the issue is resolved.
Edit: QR codes have been disabled for all USPS services while we work to resolve the issue. In the meantime, please print shipping labels for these services. We apologize for any inconvenience.
07-12-2023 04:50 AM
Do you know if this problem has been solved?
07-12-2023 07:30 AM
@autobob04 The only information I have to is what is on the technical issues board here>
https://community.ebay.com/t5/Report-eBay-Technical-Issues/USPS-QR-Codes-Issue/m-p/33861445#M113971
If you don't have printer then I'd suggest trying Pirateship.com I am not sure if their eBay QR codes will work or not but I do know that they automatically refund for unused labels after 30 days.
Pirateship has the same discounted rates as eBay,
We want your journey here to be as great as can be, so we have put together some links to help you get quickly familiarized with the eBay Community.