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@monsterbox_cards The tracking is not true tracking and is only read by the sorting equipment, some post offices don't seem to have the proper equipment or it just misses it's scan going through the equipment.
As for the refund. The buyer should file a not received case that you refund. And then you can file a insurance claim when it's 15 days after the date you printed the label.
Here's how:
How do I file a claim on a shipment that was lost or damaged? How do I check the status of that claim?
Each eBay standard envelope shipment includes a $20 shipping protection plan on single item orders, and up to $50 on combined orders, to help in case of lost or damaged items.
If you believe your shipment was lost in shipping, you must wait 15 days after the shipping label is created to file a claim. You can reduce the amount of the claim if your shipment was only partially lost or damaged, however the claim amount cannot be more than the item’s sold price.
To file a claim, select the button below and add the following information to the form:
1. Tell us what happened - was your item damaged, or was your shipment lost?
2. Enter the claim information and your PayPal email address.
3. Enter the following additional information:
- Your first and last name
- The buyer’s first and last name
- Shipment tracking number
- eBay item number
- Screenshot of eBay Order Details
- Screenshot of buyer’s complaint message or dispute details regarding the lost or damaged item
4. When finished, select File the claim.
Claims must be filed no later than 90 days from the date the shipping label was created.
File shipping protection plan claim
You can check the status of existing claims here:
Contact PIP (Parcel Insurance Plan) at:
- Phone: 1 800 325 7390
- Email: claims@pipinsure.com
- Chat: select the chat button on www.pipinsure.com
https://www.pip-claim.com/PIPClaim/eBayIntClaim/CreateeBayClaim
@monsterbox_cards The tracking is not true tracking and is only read by the sorting equipment, some post offices don't seem to have the proper equipment or it just misses it's scan going through the equipment.
As for the refund. The buyer should file a not received case that you refund. And then you can file a insurance claim when it's 15 days after the date you printed the label.
Here's how:
How do I file a claim on a shipment that was lost or damaged? How do I check the status of that claim?
Each eBay standard envelope shipment includes a $20 shipping protection plan on single item orders, and up to $50 on combined orders, to help in case of lost or damaged items.
If you believe your shipment was lost in shipping, you must wait 15 days after the shipping label is created to file a claim. You can reduce the amount of the claim if your shipment was only partially lost or damaged, however the claim amount cannot be more than the item’s sold price.
To file a claim, select the button below and add the following information to the form:
1. Tell us what happened - was your item damaged, or was your shipment lost?
2. Enter the claim information and your PayPal email address.
3. Enter the following additional information:
- Your first and last name
- The buyer’s first and last name
- Shipment tracking number
- eBay item number
- Screenshot of eBay Order Details
- Screenshot of buyer’s complaint message or dispute details regarding the lost or damaged item
4. When finished, select File the claim.
Claims must be filed no later than 90 days from the date the shipping label was created.
File shipping protection plan claim
You can check the status of existing claims here:
Contact PIP (Parcel Insurance Plan) at:
- Phone: 1 800 325 7390
- Email: claims@pipinsure.com
- Chat: select the chat button on www.pipinsure.com
https://www.pip-claim.com/PIPClaim/eBayIntClaim/CreateeBayClaim
