EastLaneAve • Volunteer Community Mentor
1 BEST ANSWER
Accepted Solutions
eBay Customer Service can't fix anything. I am sorry they tell people that.
I looked at a few listings and I see this at the bottom with a URL link
MyStoreMaps
Add a map to your own listings. FREE Trial!
I believe mystoremaps is no longer in business. This is very likely the problem.
You can test it this way
1) Create a new listing from scratch, do not "sell similar" or copy and paste from an existing listing of your own.
See if you can list it and the revise it without trouble
2) Revise one of the hidden listings. You'll need to either edit the "HTML" version of the description OR you can copy and paste as plain text your entire description.
You want to be sure to remove all traces of the mystoretree html, not just the visible words.
You may want to remove this as well " Returns are not accepted. Shipping charges are non-refundable. " since that is against eBay policy.
Let me know how it goes, I can provide more step-by-step instructions if you need them.
Here is more information about that error message:
~~~~~~~~~~~~~~~~~~~
The error message sounds like eBay thinks there is a phone number or other contact information in the actual listing, or that you are selling something that requires a password.
Here are the policies that apply
https://www.ebay.com/help/policies/prohibited-restricted-items/personal-information-policy?id=4297
Here are things to look for and edit to solve this:
1) Does your description mention "PayPal" if so, remove that.
2) Do you have a website URL, an email address, or a phone number in the description, the item specifics, or in the photos?
If so, remove those.
3) A series of 7 or 10 numbers that looks like a phone number?
4) An @ sign in the description?
5) A misplaced period example fitbit.ly lets go.to the mall
6) The word Street, Avenue, or other things that could be part of an address?
7) If you copied and pasted the description, there can be a URL hidden in the text. I can explain how to remove that if needed.
~~~~~~~~~~~~~~~~~~~
eBay Customer Service can't fix anything. I am sorry they tell people that.
I looked at a few listings and I see this at the bottom with a URL link
MyStoreMaps
Add a map to your own listings. FREE Trial!
I believe mystoremaps is no longer in business. This is very likely the problem.
You can test it this way
1) Create a new listing from scratch, do not "sell similar" or copy and paste from an existing listing of your own.
See if you can list it and the revise it without trouble
2) Revise one of the hidden listings. You'll need to either edit the "HTML" version of the description OR you can copy and paste as plain text your entire description.
You want to be sure to remove all traces of the mystoretree html, not just the visible words.
You may want to remove this as well " Returns are not accepted. Shipping charges are non-refundable. " since that is against eBay policy.
Let me know how it goes, I can provide more step-by-step instructions if you need them.
Here is more information about that error message:
~~~~~~~~~~~~~~~~~~~
The error message sounds like eBay thinks there is a phone number or other contact information in the actual listing, or that you are selling something that requires a password.
Here are the policies that apply
https://www.ebay.com/help/policies/prohibited-restricted-items/personal-information-policy?id=4297
Here are things to look for and edit to solve this:
1) Does your description mention "PayPal" if so, remove that.
2) Do you have a website URL, an email address, or a phone number in the description, the item specifics, or in the photos?
If so, remove those.
3) A series of 7 or 10 numbers that looks like a phone number?
4) An @ sign in the description?
5) A misplaced period example fitbit.ly lets go.to the mall
6) The word Street, Avenue, or other things that could be part of an address?
7) If you copied and pasted the description, there can be a URL hidden in the text. I can explain how to remove that if needed.
~~~~~~~~~~~~~~~~~~~
@shabbychic6912 wrote:Thank you so much for your reply, I will try your suggestions and get back to you if it still does not work.
Definitely let me know if it works or doesn't.
You're most welcome!
I am so happy to hear that I was able to help!
Come back anytime you have a question about eBay.
(I can't see the interface you are using sine I use Business Policies and my shipping area is different.)
However, the figures above are accurate as verified by the shipping calulator
A package that is 1-2 lbs will cost you $5.85 - $8.81 to ship Ground Advantage depending on the buyer's destination.
The price for a label at the Post Office Counter would be $9.45 - $16.65
If you are using Flat Price shipping - pick a number between 6-$10
If you are using calculated shipping, you can choose to have your discount passed on to your buyer.
