The item was lost during shipping

[david94-41]

I am the seller. By eBay international shipping service, I shipped the item one and a half months ago to buyer who in another country. By now item was lost during shipping. I offered the tracking number ESUS64056252 to buyer. I got the item location from eBay staff. When the buyer contact the shipping company. In their system, can not find it. The item waslost already. Please eBay staff deal with the lost item. Thanks 

[kensgiftshop]

@david94-41 

Ebay won't deal with it, that's the sellers job.

Has the buyer filed an INR yet?

[disneyshopper]

This is where to go to file a claim for ebay's standard envelope:

https://pages.ebay.com/seller-center/shipping/ebay-standard-envelope.html#m22_tb_a1__6