The 'Business Equipment Purchase Protection Program' is a shield for fraudulent vendors

[douglakelle7]

I am now finding out that the 'Business Equipment Purchase Protection Program' provides no protection to purchasers of equipment under $1000 — eBay provides no contact information, making it impossible to fill out their BEPP Reimbursement Request, because the buyer does not have access to the information that the form requests — the seller's full name, email address, and phone number.

If the vendor does not respond, has not sent the item, and has not even given shipping confirmation or a tracking number, the buyer has no clear path for recourse.

In other words, the BEPP is an eBay loophole for fraudulent vendors.

[wooden_flower · Accepted solution]

This is a very recent scam.  eBay is working hard to eliminate the fraudulent listings.  If you purchased an item in this category, contact customer service - they can help you get your refund.

To speak to customer service, follow the instructions on this page to work through the automated assistant to request a call back - select agent when it is an option -
https://community.ebay.com/t5/Selling/How-do-I-contact-Customer-Support/m-p/32016431#M1783851

[douglakelle7]

Thank you!