Recently, my eBay seller account was suspended, a decision I respect as it is within eBay's right to manage their platform as they see fit. However, the circumstances surrounding the suspension have left me in a challenging situation that I am struggling to resolve.
Before my account was suspended, I had sold an item to a customer in Italy. The item was listed for £120, but the customer ended up paying a total of £180, including delivery fees and customs charges. While I found the additional charges excessive, the customer proceeded with the purchase, and I promptly shipped the item to Italy.
A week later, my eBay account was suspended without any explanation provided. Despite my efforts to seek clarification from eBay, I have been unable to determine the reason for the suspension. To compound the issue, the customer in Italy requested a partial refund from eBay due to an error in the description, but eBay granted a full refund of £180 without consulting me.
As a result, my eBay account now shows a debit of £60, and I am left without the laptop I sent to Italy. Despite my attempts to resolve the matter with eBay, they have informed me that there is nothing they can do to assist me further.
I am at a loss as to how to proceed from here. I have been left in a difficult financial situation and without recourse for the loss of my item. If anyone in the eBay community has faced a similar situation or has any advice or suggestions on how I can address this matter, I would greatly appreciate your input.
