Standard Envelope Insurance

[redrivervalleycoin]

So I've had two buyers not receive their items and I issued refunds on both. How do I recoup my losses on these items? The Standard Envelope insurance isn't for the buyer it seems. Also is there an unspoken "penalty" for filing claims?

[wooden_flower]

See the FAQs here for how to file a claim - https://www.ebay.com/sellercenter/shipping/ebay-labels-services/ebay-domestic-shipping-services/ebay...

I have never seen anyone post about being penalized for filing claims.