Shoes with Authenticity Guarantee but wrong size

[bordeauxus]

How can I let Ebay know that the shoes I received are not the size that I ordered? Curious what happened on authenticity guarantee process. How come shoes with wrong size are passing their inspection?

[janet9988]

You can file an item not as described claim in the resolution center. BUT I do see that it is only covered for damaged items.

I think it is unfair that the Authentication made the mistake and are not held accountable in this case. 

You should try to contact ebay customer service  on facebook and see what they say.

https://www.ebay.com/help/policies/ebay-money-back-guarantee-policy/ebay-money-back-guarantee-policy...

eBay Authenticity Guarantee

Items that display the Authenticity Guarantee badge in the listing are first shipped to an authenticator who inspects the item prior to delivery to the buyer. This inspection ensures that the item purchased matches the listing description and verifies the item's authenticity.

Authenticity Guarantee purchases are covered by eBay Money Back Guarantee when all other eligibility requirements are met, and when:

• The item is not received, or
• The item arrives damaged, or
• The seller doesn't fulfil their return policy as stated in the listing

For Authenticity Guarantee purchases, eBay Money Back Guarantee does not cover returns on the basis that an item is not as described, when the item is considered final sale.

eBay Authenticity Guarantee items are considered 'final sale' when:

• The seller doesn't offer returns or the return is outside the seller's stated return window, and
• If the item is listed in a Watches or Women's Bags & Handbags category, the item condition is "New with tags" or "New without tags". Watches and handbags listed with the condition "New with defects" are not considered final sale. Learn more about item condition.

If an authenticated item is eligible to be returned, the buyer may be asked to ship the item back to the authentication facility for inspection to ensure that the item is being returned in the same condition.

I am curious..did you try this to see what info was provided ?

What is the eBay Authenticity Guarantee tag?

An eBay Authenticity Guarantee tag will be attached to each pair of sneakers once they have been verified by our authentication partner. The Authenticity Guarantee tag is fastened to the sneaker and activated with our digital stamp of authenticity and customized with the sneakers’ details. By holding your NFC-enabled device (iPhone 7 and above and most Android phones 2015 and newer) near the tag, you will receive a prompt and be able to view the authenticity report of your sneakers.

Edited to add that I do see you are from Indonesia and I will assume you had the items delivered to a 3rd party shipper and then shipped on to your location  so you are NOT covered under either of these polices (Authentication OR ebays Money Back guarantee as the terms are shown as...

To be eligible, sneakers must be sold on ebay.com to a buyer with a US, Canadian or Australian shipping address.

[bordeauxus]

Hi, first of all, thank you for the nice feedback. Appreciate it.

I have an US address (my relative), and I've been shipping into their address since 2012/2013. 

1. I tried to contact seller through purchase history menu, but fail to do so. There is a warning of messaging is OFF for item with Authenticity guarantee.

2. I tried to open a return, and then only 5 minutes after I opened the case, they reject it and closed the case. 

Well, I don't think that was a fair and nice treatment to the customer. More over, it was not my fault and my intention to open the return, since the error was coming from them. 

I will try the Facebook, even though I'm not sure they will response 😞

Thank you