Shipping

[jamesherma-55]

I ordered an item on the 12th of June and they haven’t shipped. It’s now the 19th. I can’t contact the seller because his messages are off. I’m trying to contact eBay but I keep being advised to contact the seller. What should I do? At this point I don’t even want the item.

[lady_madonna]

@jamesherma-55 

What is the estimated date of delivery as shown in your Order Details? Has that date passed already?

IF/WHEN the latest estimated date of delivery has already passed by at least 1 day, you have up to 30 days past estimated date of delivery to file a Refund Request:

Go to your My Ebay page >> Purchase history

•     Select “More actions” beside your item and then “I didn't receive it.”
•     Click the box beside I want a refund.
•     Select Send request.

If the seller does not respond after 3 days, you can ask Ebay to step in to help you.

•     Find the item in your Purchase History
•     Select See request details
•     Select “Ask eBay to step in.”

[house*of*paws]

Hi @jamesherma-55 

What is the ‘estimated delivery date’ (EDD) you received when you purchased the item?  [You will find it in your Purchase History.]

That is the date that tells you  whether or not the item is ‘late’.  Sellers can have a handling time as long as 30 days … so a seller not showing shipping within a week isn’t necessarily problematic.

You can file an ‘item not received’ dispute as soon as the EDD has passed.

BTW, most eBay sellers ship promptly … within 3 business days … and some sellers ship without notification.  Your package may actually be on its way.