06-27-2022 10:42 AM
Is there a way to have Media Mail selected for media items only as a method of shipping? We have customers choosing media mail for non-media items because it is cheaper. I have books for sale that qualify for media rate so I have that set as a shipping choice, but customers are choosing it for clothing. Any help would be appreciated.
06-27-2022 11:08 AM
@assistanceleaguekc wrote:Is there a way to have Media Mail selected for media items only as a method of shipping? We have customers choosing media mail for non-media items because it is cheaper. I have books for sale that qualify for media rate so I have that set as a shipping choice, but customers are choosing it for clothing. Any help would be appreciated.
It is simply NOT possible for a buyer to choose media mail unless YOU chose to offer it as a shipping option on your listing. Buyers can only choose from the choices you offer.
06-27-2022 11:10 AM
Thank you. How can I keep items that are NOT media mail from choosing that option?
06-27-2022 11:17 AM
YOU choose the shipping options when you make your listing.
06-27-2022 11:18 AM
I do and it changes options for all items. I must be missing a step.
06-27-2022 11:27 AM - edited 06-27-2022 11:30 AM
Revise each listing individually that does not qualify for MM.
I spot checked a few of your listings and do not even see MM as an option for your book listings.
06-27-2022 12:10 PM
If the packaged item weighs 13 ounces or less, only offer first class package. For packaged items heavier than 13 ounces, only offer priority mail. For packaged items that qualify for media mail, offer only that option.
06-27-2022 03:39 PM
@janet9988 wrote:Revise each listing individually that does not qualify for MM.
I spot checked a few of your listings and do not even see MM as an option for your book listings.
Yes. I eliminated it today since it was an option on all our listings. Have to figure out how to get in only on the books. When I add media mail, the system adds it to all our items. There is some step I am missing.
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