Shipping label issues

[gage882]

I sold an item and it estimated shipping costs to be $12.00.  Buyer paid shipping in that amount.  I went to print the label and it shows $40.47 for shipping.  This is a small 5 pound item.  I know this cannot be accurate and there was a glitch this morning that wasn’t allowing any labels to print for several hours.  I can’t even figure out how to get a live agent with eBay to discuss.  Can someone help? 

[inceptions]

See this post pinned to the top of this board:

https://community.ebay.com/t5/Ask-a-Mentor/Shipping-Labels-Error/m-p/34142780#M562775

You might try Pirate Ship as an alternative. It's free to use and integrates with eBay.

[gage882]

Thanks!  I think the issue you linked in this thread was the inability to print the labels.  I was finally able to print but massively overcharged on shipping costs and unsure how to get that resolved.  I will definitely looking into alternate shipping options going forward.  

[inceptions]

Check the size and weight parameters you used in the listing and compare that to the size and weight you entered when purchasing your label. There is a mismatch somewhere. A five pound item isn't going to ship to too many places for only $12.00. And if it's oversized, there are surcharges added.