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Shipping adjustment appeal?

I sold the stand that came with my computer monitor.  The item weighs 2 pounds.  I just got a notice of an adjustment where fedex says it weighs 12 pounds.  The monitor weighs 12 pounds not the **bleep** stand.  How do I fix this or is it not worth the trouble?

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Shipping adjustment appeal?

What are the dimensions of the box?  If it exceeds 1728 cubic inches, you were charged the dimensional rate instead of the actual weight.  All carriers have a surcharge for dimensional weight.

disneyshopper
Volunteer Community Member

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Shipping adjustment appeal?

Sounds like dimensional weight issues.  Anytime the size of the box exceeds 1728, you are charged for the size rather than the weight.

 

I see @disneyshopper beat me to it while I was looking for the dimension #!

evry1nositswindy  •  seller since 2013
Volunteer Community Mentor

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