04-10-2024 06:37 AM
I sold the stand that came with my computer monitor. The item weighs 2 pounds. I just got a notice of an adjustment where fedex says it weighs 12 pounds. The monitor weighs 12 pounds not the **bleep** stand. How do I fix this or is it not worth the trouble?
04-10-2024 07:23 AM
What are the dimensions of the box? If it exceeds 1728 cubic inches, you were charged the dimensional rate instead of the actual weight. All carriers have a surcharge for dimensional weight.
04-10-2024 07:25 AM - edited 04-10-2024 07:30 AM
Sounds like dimensional weight issues. Anytime the size of the box exceeds 1728, you are charged for the size rather than the weight.
I see @disneyshopper beat me to it while I was looking for the dimension #!
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