Shipping addresses for buyers coming with wrong but same address

[bighank4]

I sold 2 items yesterday.  Went to print shipping labels and saw that they were both the same address but with different Names.  I asked buyers to confirm addresses and both stated that the address that came up on the shipping labels were not right!  I am trying to figure out how this happened and how to keep it from happening again.  Have I been hacked?  Has Ebay been hacked?  Have the 2 buyers been hacked (unlikely)?

[inceptions]

First of all, just wondering why you are contacting the buyers to confirm their shipping addresses? Two people can live together and have separate eBay accounts.

For seller protection, you are required to ship to the address on the payment (shown on the transaction details) so there is no need to ask a buyer to confirm it.

Now that you have however and your buyers have stated they provided the wrong addresses, you'll need to cancel the transactions and relist so they can repurchase with the correct address.

[bighank4]

I did not want to go into too much detail due to the fact, as you stated, that certain information is kept private.   Since you asked, the address that was given for shipping was NOT to the individuals but /CO.  The address was to a 3 letter company in a completly different State, NOT to the individuals.  I asked both parties about the address and if they were buying for a company, and if so, I could cut their shipping cost since it was going to the same address.  That is when questions started coming up since both parties did not know each other and the buyer shipping addresses that they gave were to two different states.  One even linked an ebay screen shot of their shipping address.   Both buyers indicated that they were totally unfamiliar with the shipping address I was seeing.

What I am saying, according to 2 separate buyers, the transaction detail I was seeing (when it came to printing the shipping label) was WRONG. 

I am very concerned about this and so are my buyers.  I would appreciate more focus on the issue as opposed to how you think I dealt with my buyers.

[inceptions]

The purpose of my post was to warn you about the consequences of not shipping to the address provided at checkout and what to do if a buyer wants an address change. 

I will also let you know that you cannot combine items going to the same account for items with different buyer IDs. (For example, I have a buyer who bought multiple items, one at a time. Because she used guest checkout, each purchase was under a different ID and the shipments could not be combined as the same tracking # cannot be uploaded to two different buyer IDs.)

At any rate, the responders here are members like yourself. We cannot investigate or deal with eBay glitches if they exist, so I was advising you about policy in order to protect you. If that advice was unwelcome, I apologize - no offense was intended.

If you would like to speak with eBay, at the link below, you can request a call back by clicking Chat with our automated assistant on the left side of the page. Then type "agent" at the bottom in the chat box. You'll see an option to request a call back.

https://www.ebay.com/help/contact_us?id=4002&st=10