Shipping Insurance

[stinky-linky]

Item shipped via EBAY'S Shipping Service. It never arrived. How do I collect on the insurance provided by EBAY? Refund provided to Buyer.

[wooden_flower]

@stinky-linky 

See the protections tab here for info on filing a claim  - 

https://www.ebay.com/sellercenter/shipping/choosing-a-carrier-and-service/ebay-standard-envelope