Shipped an order buyer saying didnt receive part of it

[winklers549]

i have a buyer saying she didnt receive the salad forks in the order which was shipped with the dinner forks. My invertory is correct as i have 1 set of each left. The order was delivered on the 6th and she opened the case on the 17th. Call ebay and they said not to worry as it is showing delivered. I work for USPS and had them pull the pic. with the weight of the package which shows 1lb and 6 oz.(the buyer doesnt know this or ebay). I just hate that is trying to scam. Dont know what to do from here

[sunnysouth1]

@winklers549 

If the buyer opened a request for Item Not Received and tracking shows it was delivered then eBay will rule in your favor. The buyer has opened the wrong request and when she realizes what she did she will open the correct request. At that time you will need to accept the return and send a return shipping label. eBay almost always rules in favor of the buyer in these requests. Be sure to respond and accept the return. If you don't respond or refuse the return eBay will step in and force a refund. I'm very sorry this happened.