Shipped an item to a buyer and they mentioned they didn't receive

[dd0886]

Hi there, customer purchased an item from and I've shipped the item and purchased the shipping label from eBay itself. I've also included signature required .

Few days went by and i just got an email from customer that they didn't receive item. It mentions it was delivered today, and delivered to a "DELIVERED FRONT DESK/RECEPTION/MAIL ROOM".   It mentions signed for by buyer.  The buy mentioned they live in a residence and not a business area. I double checked the address and it was pointed to a residential area.  The package i used was a small flat rate box, it should fit in a residential mailbox no issue.   I  have the email of shipping address on that label.

From here, what can I do to help the buyer? It is likely USPS fault. I don't any additional items to ship out.

[disneyshopper]

I'm guessing the carrier might have selected the wrong option when s/he scanned the package.  Send this to your buyer:

The bots see that tracking states DELIVERED so you will automatically lose an Item Not Received case. You take the tracking number down to the carrier (post office/FedEx/UPS).  Have them check their GPS coordinates for where the package was delivered.  If it was NOT to your name/address, then you get that statement on their letterhead.  They do not need to state where it was delivered, just NOT to you.

Then you upload a copy of that letterhead into an appeal, to get your money back.

https://www.ebay.com/help/buying/returns-refunds/handling-disputes?id=4039