Sellers description of item being sold not accessible on auction site.

[dek50]

Hello.  I’ve tried on my phone and iPad and cannot access the sellers description of the item being sold.  This just started to happen.   Any answers?    Thanks!  Don

[eburtonlab]

The eBay app seems to be affected by the issue, as well as mobile browsers in mobile mode.

Try using a desktop browser or a mobile browser in classic mode or desktop mode.

[dek50]

Thank you so much.  I understand but now have to remember how to do that   How do I do that?   I’ve seen that option appear sometimes but don’t remember the circumstances. Thanks again!  Don

[eburtonlab]

You should be able to switch from mobile to classic mode by scrolling to the bottom of the page and selecting "classic" if the link appears. If you are already in classic mode, you will see a link that says "switch to mobile" instead.

In most browsers you can select desktop mode by using the three-dot menu and scrolling down to the "request desktop mode" option. As long as you open links in the same browser tab, it should remain in desktop mode.

[dek50 · Accepted solution]

Thanks again. For some reason it all went back to normal this morning. Really weird.  Again I appreciate your help. I’ve been on eBay since 1997 and love it.  Don